Privacy Policy

Your privacy is important to us. This policy explains how Wolf River Incident Group collects, uses, and protects your personal information.

Last Updated: January 2025

Introduction

Wolf River Incident Group, Inc. ("WRIG," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, volunteer with us, or interact with our services.

As a 501(c)(3) non-profit organization providing search and rescue services, we may collect certain information necessary for emergency response, volunteer coordination, and organizational operations.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name, email address, phone number, and mailing address
  • Emergency contact information
  • Volunteer application details and certifications
  • Training records and qualifications
  • Medical information relevant to search and rescue activities
  • Background check information for volunteers

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Device type and operating system
  • Pages visited and time spent on our site
  • Referring website information
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

  • Coordinating search and rescue operations and emergency response
  • Managing volunteer applications, training, and deployment
  • Communicating about WRIG activities, training opportunities, and emergencies
  • Maintaining safety records and ensuring volunteer qualifications
  • Processing donations and maintaining donor records
  • Improving our website and services
  • Complying with legal obligations and reporting requirements
  • Protecting the safety and security of our volunteers and the public

Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Emergency Response: With law enforcement, emergency services, and other SAR organizations during active operations
  • Legal Requirements: When required by law, court order, or government request
  • Partner Organizations: With certified SAR organizations and emergency management agencies for coordinated response
  • Service Providers: With trusted third-party vendors who assist with our operations (subject to confidentiality agreements)
  • Safety Purposes: To protect the safety of volunteers, subjects, or the public

We do not sell, rent, or trade your personal information to third parties for commercial purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Access controls and authentication procedures
  • Regular security assessments and updates
  • Secure storage of physical and electronic records
  • Training for staff and volunteers on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal and safety requirements)
  • Opt-out: Unsubscribe from non-essential communications
  • Data Portability: Request a copy of your information in a portable format

Please note that certain information may be retained for legal compliance, safety records, or emergency response purposes even after you request deletion.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website functionality and performance
  • Provide relevant content and features

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

Wolf River Incident Group, Inc.

Email: [email protected]

Phone: 901-666-6660

Address: 2847 Wolf River Road, Memphis, TN 38120

Note: For emergencies, always dial 911. This contact information is for privacy-related inquiries only.

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EMERGENCY NOTICE

For Emergencies or to activate a SAR response, DIAL 911 IMMEDIATELY

The contact form below is for non-urgent, general inquiries ONLY. In emergency situations, always contact local emergency services first.

Contact Us

Have questions about volunteering, training, or our services? We'd love to hear from you.

Send us a Message

Contact Information

General Inquiries

[email protected]

Headquarters

Memphis, Tennessee
Serving Tennessee and surrounding states

Response Availability

24/7 Emergency Response

Office Hours: Mon-Fri 9AM-5PM

Important Information

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501(c)(3) Non-Profit

Tax-exempt charitable organization

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FEMA Certified

Federal emergency response qualified

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NASAR Member

National Association for Search and Rescue